31 Jan

Moving content online may create the barriers to entry for certain participants in particular, especially those who are underserved or have a lack of resources groups. One method to choose the best method of delivery is to distribute an online survey prior to the event to find out what technology or device your audience is able to access (computers or smart phones) and if their internet or data connection is sufficient to support a video conference.  A few of Promundo's partners suggest choosing platforms that work with phones and don't consume huge quantities of data. It is possible to study the agenda and explain visually-rich content to ensure that people who call in aren't excluded, and closed captioning software can help make transcription easier.  Participants can vary in their experience with digital tools. Therefore, start by showing participants the different ways they can interact (e.g. chat box, emojis muting and unmuting of the mic, etc.) to ensure that everyone are prepared to take part. It is important to clearly demonstrate the use of various functions is crucial to having a successful event when the content is controversial or personal such as Amy Lazarus, the former CEO of InclusionVentures we interviewed in a story about a difficult Zoom funeral in which many of the older attendees were unable to silence themselves.  When planning remote workshops, it is important to eliminate barriers to participation. Laura Baringer of YLabs' CyberRwanda Project underscores that facilitators must ask them: "What is the cost to the participant? Does the digital nature that we have set up on our site mean the people who are most in need of our content will not be able to have access to it? What can they do to access it in a safe manner? The medium of delivery will determine how and when people interact with the content. It must be considered during the design process because of this. 


This concern for protecting data should be extended to the selection of platforms also: If the program relies on online tools, such as a message board for instance, it's crucial to find media companies that provide the most secure way to share information.  Offering a variety of ways for participants to participate--from speaking to typing into chat boxes to providing feedback on anonymous forums--allows participants to participate in the manner that feels most comfortable to their preferences.  Similar to in-person meetings those who are marginalized and oppressed will take part less often and the inequities could be amplified through technology if they are not taken care of.  In other words the same problems and gender inequities that women face engage in in-person remain relevant when it comes to online engagements. Facilitators are required to be aware of these interactions within the group and to correct for them in organizing the meeting. smaller groups might be required for online meetings than meetings in person. A group of four to six participants have been found as the best, as they allow participants to connect with each others better and share their thoughts more freely, which can make the process easier for them to develop common rules and build trust.  When working in large groups the use of break out rooms or discussion groups can facilitate participation on personal topics that people are hesitant to share their thoughts with the whole group.

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